SHIPPING & RETURN POLICY
At sparrowofficial, we know that sometimes it can be tough ordering online. We try our hardest to make your shopping experience as smooth as possible. When returning an item, please take note of the following, as we remain firm on our return policy with all of our customers.
GUIDELINES:
We offer FREE Shipping on all U.S. orders, FREE Shipping on International orders over $99. For international orders, shipping cost is calculated prior to check-out.
Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds by the original method of payment. No exceptions.
The sparrowofficial tag MUST be attached as originally received, if not we will reject the return and the original customer will be required to pay a re-shipping fee to receive their merchandise back.
Returns must be postmarked within 7 (seven) days of the date you receive your shipment (via tracking number). No exceptions. Any returns postmarked after 7 days of the received date will be rejected, and the original customer will be required to pay a re-shipping fee to receive their merchandise back.
To process any Exchanges, you must notify us within 10 days of receiving the merchandise. Store Credit is available only. The customer will handle the cover of the shipping cost.
RETURN PROCESS:
We do not need to be notified of any return(s) prior to them being sent.
Returns must be postmarked within 7 (seven) days of the date you receive your shipment.
Return items must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice AND return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
If an item has smelled of cigarette smoke, perfume, etc., or stains of makeup, deodorant, etc. or has animal hair or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
We do not issue refunds due to carrier delays or delays due to customs.
We are not responsible for lost packages when the carrier states that your package was delivered.
If you have any issues with an order, contact us.
ANY ITEMS REJECTED FOR RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
As always, thank you for your business!
– sparrowofficial